Improving Services and Quality,

While Reducing Operating Costs

Contract Management Services

SERVING HEALTHCARE CUSTOMERS SINCE 1976

Many healthcare executives and administrators view contract management as an excellent way to improve services and reduce costs. EMS provides professional and personalized contract management for maintenance, housekeeping, and laundry services increasing overall facility quality and customer satisfaction while reducing operating expenses between 5-15% within the first year!

Serving Over 20 Healthcare Facilities

Impressions Matter

Patient and resident satisfaction begins with a clean and well-maintained facility.


A CLEAN FACILITY RAISES RESIDENT AND PATIENT SATISFACTION


Healthcare facilities are judged on the cleanliness of not only their resident and patient rooms, but their lobbies, public areas, and restrooms. Public perception of cleanliness begins the moment they step foot into the facility, and this perception leads them to trust the staff with their safety, wellbeing, and care. People will avoid a hospital or skilled nursing center if they believe it is dirty and not well maintained. All areas of the facility should be clean and consistently maintained. Protect your residents, patients, and reputation by partnering with EMS.

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OUR SERVICES

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Why Choose EMS?

Increased Productivity

Contracting with EMS can improve productivity 5% to 15% due to task specialization and well-balanced workloads.

Improved Quality

EMS…Quality through proven systems and programs.

Reduced Cost

Contracting with EMS has proven to reduce costs ranging from 5% to 15% – *5% when compared to competition and 15% when compared to in-house

Reduced Risk

EMS is dedicated to operational policies and procedures that help reduce the risk of nosocomial infections.

Partnership Opportunities

In-Sourcing

We provide in-sourcing for your in-house service department. EMS’ highly skilled and experienced management team will provide management support expertise, systems and programs, training tools, and quality control programs; working with your in-house management staff.

Transition Team

We provide a transition team from contract service to an in-house program. EMS will assist your facility in the transition from a contract service to an in-house operation providing management support expertise, implementation of systems and programs, training tools, and quality control programs.

Support

We recognize big changes in your system require ongoing support. The EMS team will provide on-going support visits to assure the program continues to operate at peak performance.

Reduce Waste, Increase Efficiency

We look forward to helping your operation meet its quality and financial objectives!


  • We have the knowledge, ability, and sense of urgency to effectively manage your operation

  • We attract and retain high caliber personnel; manager’s tenure exceed our competition

  • Our middle management-to-client ratio provides the highest level of support in the industry

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  • System for increasing productivity while providing the highest level of quality and service
  • Standard operating procedures for every task focused on reducing nosocomial infections.
  • Measurement of the quality of work and service provided

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  • Employees must pass a thorough background check and pre employment medical exam prior to joining our team
  • We pay competitive wage rates and benefits resulting in low employee turnover
  • Our employees receive initial and ongoing training to improve quality

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Join Our Team

Our Career page is a convenient way to apply for a position 24 hours a day. You will need to complete an electronic version of the application rather than a paper copy. It is important that you completely answer all the questions on the application as incomplete applications will not be considered.


If you have any difficulty using the online system or you need an accommodation, you may contact us directly about your interest in employment.

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Meet Our Team

Our team is made up of thinking leaders who have made major contributions to our organization and the facilities we serve.

Each one brings to our business a distinct set of talents and experience.


JOHN GIANOTTI

President

After earning his Bachelor of Science degree at St. Peter’s College, John began his career with ServiceMaster where he served as Regional Manager with direct responsibility for the Environmental Services Department at Mt. Sinai Medical Center in New York City. In 1989, John became the Associate Administrator at Mt. Sinai and held this position until 1991 when he resigned to assist in the development and growth of a privately held company.

  • Read More

    During John’s tenure serving as Senior Vice President, this organization grew from 18 to over 600 clients. In 2008, John joined another small organization as Executive Vice President of Operations driving operational excellence. With over 30 years of experience in healthcare support services, John joined EMS in 2010 as the Chief Operating Officer appreciating EMS’ reputation for honesty and integrity while providing the highest level of service to the clients we serve. In November, 2012, John became the President/Managing Member of EMS, LLC.

VERONICA TODD

Chief Administrative Officer

Veronica has over a decade of experience driving all facets of Human Resources activities for a diverse range of organizations. Prior to joining EMS, LLC, Veronica served as Assistant Vice President/Payroll Manager at Peapack-Gladstone Bank, spearheading daily human resources operations and managing a staff to support 300+ employees.

  • Read More

    Veronica is well versed in the compliance of key policies and procedures, both internal and external to include ICE and SOX audits. Veronica also has operational and human resources experience with companies such as Toys R Us and Best Buy and is certified in FMLA, Employment Law, holding the designation of Certified Payroll Professional.

Brian McAllister

Vice President

Brian began his 30-year career with EMS as a technician in the Housekeeping Department at Sinai Hospital and was promoted to Supervisor within two years.  Since that time, Brian has focused on delivering a quality program as a Supervisor at Hartford Gardens and Forest Haven. 

  • Read More

    In 2011, Brian was promoted to Facilities Manager at Holy Cross where he managed a diverse workforce while providing Maintenance, Housekeeping, and Laundry Services reporting to the Administrator of Holy Cross.  In June 2013, Brian was promoted to District Manager overseeing multiple client accounts throughout Baltimore, Washington, and Virginia. In 2011, he was promoted to Vice President.

JOHN GIANOTTI

President

After earning his Bachelor of Science degree at St. Peter’s College, John began his career with ServiceMaster where he served as Regional Manager with direct responsibility for the Environmental Services Department at Mt. Sinai Medical Center in New York City. In 1989, John became the Associate Administrator at Mt. Sinai and held this position until 1991 when he resigned to assist in the development and growth of a privately held company.

  • Read More

    During John’s tenure serving as Senior Vice President, this organization grew from 18 to over 600 clients. In 2008, John joined another small organization as Executive Vice President of Operations driving operational excellence. With over 30 years of experience in healthcare support services, John joined EMS in 2010 as the Chief Operating Officer appreciating EMS’ reputation for honesty and integrity while providing the highest level of service to the clients we serve. In November, 2012, John became the President/Managing Member of EMS, LLC.

VERONICA TODD

Chief Administrative Officer

Veronica has over a decade of experience driving all facets of Human Resources activities for a diverse range of organizations. Prior to joining EMS, LLC, Veronica served as Assistant Vice President/Payroll Manager at Peapack-Gladstone Bank, spearheading daily human resources operations and managing a staff to support 300+ employees.

  • Read More

    Veronica is well versed in the compliance of key policies and procedures, both internal and external to include ICE and SOX audits. Veronica also has operational and human resources experience with companies such as Toys R Us and Best Buy and is certified in FMLA, Employment Law, holding the designation of Certified Payroll Professional.

Brian McAllister

Vice President

Brian began his 30-year career with EMS as a technician in the Housekeeping Department at Sinai Hospital and was promoted to Supervisor within two years.  Since that time, Brian has focused on delivering a quality program as a Supervisor at Hartford Gardens and Forest Haven. 

  • Read More

    In 2011, Brian was promoted to Facilities Manager at Holy Cross where he managed a diverse workforce while providing Maintenance, Housekeeping, and Laundry Services reporting to the Administrator of Holy Cross.  In June 2013, Brian was promoted to District Manager overseeing multiple client accounts throughout Baltimore, Washington, and Virginia. In 2011, he was promoted to Vice President.
FAQs

  • What are the services you provide for acute care facilities?

    EMS’ provides environmental and laundry services.  We offer three options in doing so.  With a Full Service program, the management team and hourly staff are on EMS' payroll.  We also provide a Management Fee option, the management team is on EMS' payroll while the hourly staff remain on the facility's payroll.


     Our in-sourcing program, EMS will assist your facility in the transition from a contract service to an in-house operation providing management support expertise, implementation of systems and programs, training tools, and quality control programs.  EMS will provide on-going support visits to assure the program continues to operate at peak performance.

  • What are some benefits to outsourcing laundry service?

    We manage the entire process from collection to distribution. We collect the linen and clothing, service and deliver it back to designated areas throughout the facility on a regular schedule. Our  washing procedures and chemicals ensures that pathogens are destroyed on contact. We regularly inspect the linen to ensure consitent quality over time. We can adjust inventory based on your census and reduce operating costs by doing so. 

  • What are some services provided by your maintenance team?

    EMS provides a comprehensive maintenance services program utilizing our Computer Maintenance Management System. EMS monitors and responds to changes, ensuring continual regulatory compliance.

    Our program includes:

    1. Preventive Maintenance

    2. Work Order Management

    3. Equipment Management

    4. Scheduling

    5. Failure Analysis

    6. Inventory Control

    7. Personnel and Training Reports

  • I have no EVS experience, is there employment opportunity for me?

    For our housekeeping staff, no formal education required, only the ability to follow instructions and directions, High School Diploma or GED preferred


    Must be able to read, write and speak English

    Environmental Services experience is desirable but not essential. Employee can be trained through in-service education.


    Must be able to use environmental services materials such as cleaning chemicals, disinfectants, scouring pads, microfiber mops, vacuums, and other related items.


    Able to keep assigned areas in a condition complying with corporate standards.


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